What is a Student Complaint?
A student complaint is a written complaint, or written grievance submitted according to the methods outlined in the policies and procedures captured via the Student Complaint Matrix. The Student Complaints Policy is applicable to all students regardless of the student’s program location or learning modality.
If you have questions, please visit the Conflict Resolution and Advocacy web page or contact the CRA team via email.
Web: provost.gatech.edu/reporting-units/advocacy | Email: advocacy@gatech.edu
| Complaint About… | Contact | Submission Method |
|---|---|---|
Academic Accommodations; Accessibility Americans With Disabilities Act (ADA) and Section 504 advocacy/services for students; event access consultations; assistance/service animals and emotional support animals (ESA)
| Sabrina Barnes, Director, Disability Services (404) 894-2563, dsinfo@gatech.edu URL: disabilityservices.gatech.edu Denise Johnson-Marshall, ADA Coordinator, Equal Opportunity, Compliance, and Conflict Management, dmarshall@gatech.edu URL: eoc.gatech.edu | Complaints regarding obtaining or receiving student accommodations should be submitted in writing to dsinfo@gatech.edu. Complaints regarding accessibility on campus may be submitted via the ADA /504 Grievance Form. |
Academic Grievances Disputes relating to assessment activities that contribute toward satisfaction of graduation requirements | Kyla Ross, Assistant Vice Provost for Advocacy and Conflict Resolution, (404) 894-2863, advocacy@gatech.edu; kyla.ross@gatech.edu | Complaints relating to assessment activities that contribute toward satisfaction of graduation requirements may be reported to the faculty member, a unit-level contact, or the AVP-ACR using the Online Grievance Form. If unresolved, students may request a formal hearing within the next term, in writing at the school, college, or unit level as applicable (catalog.gatech.edu/rules/19/). |
Academic Records and Student Information Privacy of student records, designation of directory information, release of student records | Reta Pikowsky, Associate Vice Provost & Registrar, Registrar’s Office (404) 894-4150, reta.pikowsky@registrar.gatech.edu URL: registrar.gatech.edu | Complaints regarding academic records that are protected by the Federal Educational Rights and Privacy Act (FERPA) must be submitted in writing to comments@registrar.gatech.edu.
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Admissions – Graduate/Professional Programs Admissions requirements, application procedures | Joy Olabisi, Assistant Vice Provost for Graduate Education, Office of Graduate Education (404) 894-1610, joy.olabisi@gatech.edu URL: grad.gatech.edu | Appeals for graduate admission decisions may be initiated by contacting grad.ask@grad.gatech.edu and requesting an appeal form in the student’s admission portal.
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Admissions – Undergraduate Programs Admission requirements, application procedures | Mary Tipton Woolley, Exec. Dir Undergrad Admissions, (404) 894-4154, marytipton.woolley@admission.gatech.edu URL: admission.gatech.edu | Appeals for undergraduate admission decisions may be initiated by contacting admission@gatech.edu and requesting an appeal form in the student's admission portal.
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Behavior/Conduct of Students Disruptive behavior, academic dishonesty, bullying, hazing, incivility, other code of conduct violations; appeals | Ron Mazique, Associate Dean of Students & Director, Office of Student Integrity, (404) 413-1696, ronald.mazique@studentlife.gatech.edu; osi@mail.gatech.edu URL: osi.gatech.edu | Complaints regarding academic or non-academic code of conduct violations may be filed with the Office of Student Integrity (OSI): Academic Conduct Referral Form or Non-Academic Conduct Referral Form.
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Discrimination, Harassment and Retaliation Complaints by students, employees, or 3rd parties due to race, religion, etc., under the nondiscrimination policy: policylibrary.gatech.edu/employment/equal-opportunity-nondiscrimination-and-anti-harassment-policy | Complaints under the sexual misconduct policy: Alisha Carter Harris, Interim Title IX Coordinator, Equal Opportunity, Compliance, and Conflict Management, titleix@gatech.edu URL: eoc.gatech.edu Complaints under ADA/504: Denise Johnson Marshall, ADA Coordinator, Coordinator, Equal Opportunity, Compliance, and Conflict Management dmarshall@gatech.edu URL: eoc.gatech.edu | Complaints under the sexual misconduct policy may be reported to the Interim Title IX Coordinator using the Sexual Misconduct Reporting Form. Complaints under ADA/504 may be reported to the ADA Coordinator using the ADA/504 Reporting Form. Complaints under the nondiscrimination policy may be reported using the Discrimination Reporting Form or with Georgia Tech’s EthicsPoint website. |
Fee Payment (Bursar) Tuition, fees, refunds, payment | Curlyne Andrew, Associate Bursar (404) 894-5532, curlyne.andrew@business.gatech.edu; bursar.ask@business.gatech.edu. URL: bursar.gatech.edu | Complaints regarding student financial accounts must be submitted in writing to bursar.ask@business.gatech.edu.
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Financial Aid Grants, loans, scholarships, federal work-study, Pell grants; questions about FAFSA; changes in family financial situation | Katie Conrad, Executive Director, Scholarships and Financial Aid, (404) 894-1947, katie.conrad@finaid.gatech.edu; finaid@gatech.edu URL: finaid.gatech.edu | Professional Judgement Appeals may be submitted in writing to finaid@gatech.edu or a student’s caseload advisor.
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International Students Transition to US, SEVIS compliance, intercultural education | Tina Rousselot de Saint Ceran, Director of International Student & Scholar Services, Office of International Education, (404) 894-7475, trdsc@oie.gatech.edu; info@oie.gatech.edu URL: oie.gatech.edu | Complaints regarding the Office of International Education may be reported in writing using the webform.
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Parking and Transportation Transit services, student paratransit, Stingerette nighttime service, parking permits, bicycle use and safety, commuting options, and visitor info | Melinda Alonzo, Senior Director of Parking and Transportation Services melinda.alonzo@pts.gatech.edu URL: pts.gatech.edu | Complaints regarding Parking and Transportation Services may be submitted in writing to support@pts.gatech.edu. Citation appeals may be submitted online by visiting driverseat.pts.gatech.edu.
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Residential Life Residential life activities and programs, roommate conflicts, resident assistants, and Residence Hall Associations | Grant Burlew, Interim Director of Residence Life, (404) 894-2472, gburlew3@gatech.edu URL: housing.gatech.edu | Complaints regarding residence life facilities may be submitted online at the Housing Help Desk. Complaints regarding student conduct should be directed to the Hall Director or Area Manager. |
Safety and Security Crime alerts, crime prevention and classes, campus safety, Clery reporting, safety escorts, emergency response and notifications, LiveSafe | Rob Connolly, Chief of Police, Georgia Tech Police Department (404) 894-2500, robert.connolly@police.gatech.edu URL: police.gatech.edu | Complaints regarding Georgia Tech Police may be submitted in writing to complaints@police.gatech.edu.
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Student Organization Services/Student Life Clubs/organizations, registration and training for student organizations, fraternity and sorority life, leadership development, student media, hazing prevention, etc. | Kristina Clement, Associate Dean, Center for Student Engagement 404-894-1936, kristina.clement@studentlife.gatech.edu | Complaints against a student organization for violation of the Student Code of Conduct should be submitted to the Office of Student Integrity using the incident referral form.
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